Glossary

Build a culture of appreciation

Express genuine gratitude and respect. Contempt cannot coexist with a habit of noticing what the other person does right.

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Handling Confrontation — Appendix B: Quick Reference Cards

Related Terms

"And what else?" "How can I help?" "I feel [emotion word]" "I'm just being direct" "What do I actually need?" "What do you want?" "What was most useful for you?" "What's on your mind?"

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