Glossary

Dimension 1: Outcome Quality

Did the conversation produce the result you were hoping for? Did they change? Did they agree? Did things improve?

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Handling Confrontation — Chapter 20: Setting Intentions vs. Outcomes — What You Can and Can't Control

Related Terms

"And what else?" "How can I help?" "I feel [emotion word]" "I'm just being direct" "What do I actually need?" "What do you want?" "What was most useful for you?" "What's on your mind?"

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