Glossary

Escalation cycle

The progressive four-stage model (Pruitt & Kim) describing how conflicts move from frustration to entrenched opposition.

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Handling Confrontation — Chapter 21: De-escalation Techniques That Work Under Pressure

Related Terms

"And what else?" "How can I help?" "I feel [emotion word]" "I'm just being direct" "What do I actually need?" "What do you want?" "What was most useful for you?" "What's on your mind?"

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