Glossary
Take responsibility
Even partial. "You're right that I did that part poorly."
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Handling Confrontation
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Appendix B: Quick Reference Cards
Related Terms
"And what else?"
"How can I help?"
"I feel [emotion word]"
"I'm just being direct"
"What do I actually need?"
"What do you want?"
"What was most useful for you?"
"What's on your mind?"