Glossary

Tier 1 — Critical (Immediate Response Required):

Any abend in a Tier-1 job (defined list of ~40 critical jobs) - Batch window SLA milestone missed or projected to miss within 30 minutes - Dataset space abend (B37/D37/E37) in any batch job - Security violation (RACF denial) in batch execution - JES spool utilization exceeds 85% - DASD volume utiliz

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