Glossary

What is your emotional state — and theirs?

Very high arousal compromises reasoning capacity. Avoidance as cooling-off is neurologically sound, not weakness.

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Handling Confrontation — Chapter 3 Quiz: Conflict Styles — How You Naturally Respond (and Why)

Related Terms

"And what else?" "How can I help?" "I feel [emotion word]" "I'm just being direct" "What do I actually need?" "What do you want?" "What was most useful for you?" "What's on your mind?"

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