1
Front Matter
1 chapter2
Part I: Part I — The Cultural Lens
6 chapters- Part I — The Cultural Lens
- Chapter 1 — You Have a Culture Too: Why 'Normal' Is Just What You Grew Up With
- Chapter 2 — The Collectivist Operating System: Why 'We' Comes Before 'I'
- Chapter 3 — Face: The Concept That Explains Almost Everything
- Chapter 4 — High-Context Communication: How to Hear What Isn't Said
- Chapter 5 — The Geography of Thought: Holistic Minds, Cyclical Time, and the Long View
3
Part II: Part II — Shared Patterns
9 chapters- Part II — Shared Patterns
- Chapter 6 — Hierarchy and Respect: Age, Seniority, and Your Place in the Order
- Chapter 7 — Family: The Institution That Structures Everything
- Chapter 8 — Communication Without Words: Silence, Space, Gesture, and the Body
- Chapter 9 — Food Culture: Why Meals Are Never Just About Eating
- Chapter 10 — Gift-Giving: Reciprocity and the Minefield of Meaning
- Chapter 11 — Religion and Philosophy: The Invisible Architecture of Daily Life
- Chapter 12 — Harmony and Conflict: Saving Face When Things Go Wrong
- Chapter 13 — Taboos and Sensitivities: The Things Nobody Will Tell You You're Doing
4
Part III: Part III — Business Across Cultures
9 chapters- Part III — Business Across Cultures
- Chapter 14 — Relationship Before Transaction: Why the Deal Starts Before the Contract
- Chapter 15 — Meetings and Negotiations: The Decision Made Before You Arrived
- Chapter 16 — Contracts and Trust: What 'Yes' Really Means
- Chapter 17 — Managing and Being Managed: Leadership That Translates
- Chapter 18 — Communication in International Teams: Email, Video, and the Timezone Tightrope
- Chapter 19 — Hiring, Retention, and Career Development Across Cultures
- Chapter 20 — Gifts or Bribes? Navigating the Line Between Relationship and Corruption
- Chapter 21 — Entertaining and Hosting: The Real Negotiation Happens at the Table
5
Part IV: Part IV — Social and Personal Life
6 chapters- Part IV — Social and Personal Life
- Chapter 22 — Friendship Across Cultures: Slow to Form, Hard to Break
- Chapter 23 — Romance and Marriage: When the Family Marries Too
- Chapter 24 — Children and Education
- Chapter 25 — Holidays and Festivals: The Days the Whole System Comes Into View
- Chapter 26 — Visiting Eastern Countries: The Etiquette of Being a Guest
6
Part V: Part V — Culture-Specific Deep Dives
10 chapters- Part V — Culture-Specific Deep Dives
- Chapter 27 — China: The Middle Kingdom
- Chapter 28 — Japan: Harmony, Craft, and the Art of Unspoken Understanding
- Chapter 29 — Korea: Rapid Modernity, Deep Tradition
- Chapter 30 — India: The Billion-Person Democracy of Infinite Diversity
- Chapter 31 — Beyond India: Pakistan, Bangladesh, Sri Lanka, Nepal
- Chapter 32 — Mainland Southeast Asia: Thailand, Vietnam, and Their Neighbors
- Chapter 33 — Maritime Southeast Asia: The Archipelago of Islands, Faiths, and Faces
- Chapter 34 — The Arab World: One Language, Twenty-Two Countries, a Thousand Differences
- Chapter 35 — Persia and Anatolia: Iran and Turkey
7
Part VI: Part VI — The Future of East-West Relations
6 chapters- Part VI — The Future of East-West Relations
- Chapter 36 — The Shrinking World: The Third-Culture Generation and the Moving Target
- Chapter 37 — The Eastern Century?
- Chapter 38 — Stereotypes, Orientalism, and the Traps
- Chapter 39 — Common Ground: What the Whole Human Family Shares
- Chapter 40 — Becoming Culturally Intelligent
8
Appendices
14 chapters- Appendix A — Cultural Frameworks Reference
- Appendix B — Country Quick-Reference
- Appendix C — Religious and Festival Calendar
- Appendix D — Dining and Etiquette Reference
- Appendix E — Gift-Giving and Taboos Reference
- Appendix F — Greetings and Gestures Reference
- Appendix G — Language Phrasebook
- Appendix H — Business Scripts
- Appendix I — The Cultural Intelligence Portfolio
- Appendix J — Resource Directory
- Answers to Selected Exercises
- Glossary of Cultural Terms
- Bibliography
- Index
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