Quiz: Guest Experience and Accessibility
21 items: 12 multiple choice · 5 true/false · 3 short answer · 1 applied scenario with rubric.
Answers in <details>. Attempt each before opening.
Part 1 — Multiple Choice (12)
Q1. The disclosure problem states that:
(a) Guests exaggerate problems after the fact (b) Guests do not report friction, and the ones with most to report say least (c) Couples hide problems from planners (d) Vendors under-report their own failures
Answer
**(b).** Four reasons: it is a wedding · nothing can be fixed · **friction is attributed inward** · and **disclosure has a history.** **The consequence: the absence of complaints is evidence of nothing.**Q2. A guest's event begins and ends:
(a) At the ceremony and the last dance (b) At the invitation and the thank-you card (c) In the car park, both times (d) At the venue gate and the bar closing
Answer
**(c).** **And those two moments are the ones planned least** — friction points 1–4 and 11 take more than half the friction and roughly none of the budget.Q3. The guest walk is done:
(a) Once, at the site visit (b) Twice — at the site visit and again at the rehearsal (c) On the day, before guests arrive (d) Only if there is a known accessibility need
Answer
**(b).** **The second one has furniture in it**, and half the friction is furniture. **The dark variant is a third pass and finds a different set again.**Q4. During the walk you record:
(a) Solutions, so nothing is forgotten (b) Hesitations, not solutions (c) Measurements (d) Photographs of each decision point
Answer
**(b).** **Stopping to solve it means you stop walking**, and the walk is for finding. **Hesitation is the signal: anywhere you pause, backtrack, or think *"where do I…"*.**Q5. Of a hundred adult guests, the group you should assume is largest:
(a) Wheelchair users (b) Guests with some hearing loss (c) Autistic guests (d) Guests under twelve
Answer
**(b).** **Roughly 15–20, against 0–2 wheelchair users.** Which is the chapter's arithmetic point: **the largest access groups are invisible ones**, and a certified-accessible venue can still fail fifteen people who needed a microphone used properly.Q6. "Do you have any special requirements?" fails because:
(a) It is too formal (b) It arrives too late in the process (c) It asks the guest to classify themselves (d) It offers no deadline
Answer
**(c).** **To answer, a person must decide that they *are* somebody with special requirements** — which many people who need something will not do. **The guest who cannot walk 400 metres thinks of herself as someone whose hip is bad at the moment.**Q7. The question that got nine replies where the standard phrasing got one was:
(a) "Do you need step-free access?" (b) "There's about 200 metres of gravel between the car park and the barn." (c) "Please list any medical conditions." (d) "Would you like assistance on the day?"
Answer
**(b).** **It states a fact, so a guest can assess their own situation**, and it is paired with a specific offer and a private channel. **Seven of the nine would never have described themselves as having an accessibility requirement.**Q8. The cheapest accessibility measure in the chapter:
(a) A hearing loop (b) A ramp (c) Printed vows and readings in the programme (d) An interpreter
Answer
**(c).** **About eleven dollars**, and it serves deaf guests, row nine, guests whose first language is not English, and the grandmother — **and everybody keeps them.** That is universal design in one item.Q9. Of the four dietary handoffs, the one that actually fails:
(a) Guest to planner (b) Planner to caterer (c) Caterer to kitchen (d) Kitchen to guest
Answer
**(d).** The plate is correct and it reaches the wrong table, or the guest has moved seats. **The fix is one sentence at the rehearsal: the allergy plates are hand-delivered by name, not left on the table.**Q10. The highest-value unstaffed-to-staffed change at any wedding:
(a) A second bartender (b) One person at the point of arrival who says hello and says where to go (c) A cloakroom attendant (d) A second photographer
Answer
**(b).** **A guest who is greeted and told where to go has arrived. A guest who is not is still arriving forty minutes later.**Q11. In §29.8's notice ranking, the bottom row — noticed by almost nobody — includes:
(a) Whether guests could hear (b) Long gaps with nothing happening (c) Linen colour, napkin folds, and individual floral arrangements (d) Queues
Answer
**(c).** **And that is where a large fraction of a wedding budget goes.** The top row is entirely hospitality: fed, hearing, comfortable, spoken to, and whether the couple seemed happy.Q12. A guest attending alone lacks:
(a) A meal preference on file (b) A default person (c) Transport (d) An invitation to the rehearsal dinner
Answer
**(b).** Nobody to hold a drink, sit with, or walk in with — **and no cover for the twenty-five minutes before the ceremony.** **The fix is a name**, assigned in one sentence at the rehearsal, and it is the highest-value item in §29.7.Part 2 — True or False (5)
Q13. If nobody complained, the guest experience was good.
Answer
**False, and this is the chapter's foundation.** **The absence of complaints is evidence of nothing at all.** Ceclia had five separate failures and told the couple it was beautiful, and meant it.Q14. Most accessibility failures happen because the necessary provision was not available.
Answer
**False.** **The failure is almost never provision — it is that nobody asked**, and asked in a way that could be answered. **Five of the six commonest requests cost nothing at all** once you know about them.Q15. A venue certified as accessible will meet the needs of the guests in §29.2a's profile.
Answer
**False.** Certification addresses ramps, door widths, and toilets. **It does not address a microphone used properly, a chair within sight, an accessible toilet 90 metres away, or a font nobody over sixty can read** — and those are where the largest groups actually fail.Q16. Asking guests during the event whether everything is all right is a useful check.
Answer
**False.** **A guest asked at 8 p.m. will say yes, always.** The asking is done in advance; **the finding out is done by looking** — Chapter 27's sweep, which is what it is for.Q17. §29.8's notice ranking is an argument against spending money on beauty.
Answer
**False, and the chapter is explicit.** It is an argument **about the marginal dollar.** A room that is beautiful when a guest walks in is in the second row and earns it. **And the chapter concedes that the couple see the flowers in photographs forever and cannot see the six chairs** — row four buys something real, and should be sold honestly as what it is.Part 3 — Short Answer (3)
Q18. Give the four reasons guests do not report friction, and say which one is strongest where the need is greatest.
Answer
**1.** It is a wedding, and reporting a problem is a small aggression against somebody's happiest day. **2.** The cost exceeds the benefit — nothing can be fixed, so telling produces guilt and no repair. **3.** **Friction is attributed inward:** *"I should have worn different shoes."* **4.** **Disclosure has a history** — a guest who uses a wheelchair or is deaf has spent a lifetime being told they are a lot of trouble. **The fourth is strongest exactly where the need is greatest**, which is why silence is most complete around the people who needed the most.Q19. Explain "ask, do not provide," and say what makes an asking work.
Answer
**A planner who provides everything they can think of will still miss the thing that mattered**, because it was specific to one person and could not be guessed. **A planner who asks well will be told.** **Four things make it work: state the facts** so a guest can assess their own situation · **offer a specific solution**, so saying yes is small · **give a private channel** — text a person, not a form · **and never ask anybody to describe themselves.** **And then the provision is usually free.**Q20. Name five things the seating chart is doing besides seating people, and two fixes to how it is displayed.
Answer
**Who can hear** (front for speeches, away from the band and the kitchen door) · **who can get out** (door, toilet, edge) · **who is alone** (seated by design, not by remainder) · **who is walking** (not across the room to the bar) · **who needs the plate** (the dietary matrix's table numbers). **Display fixes:** 24-point minimum · **two copies in two places** so there is no crowd · alphabetical by surname, not grouped by table · **and a person standing next to it**, which is worth more than the chart.Part 4 — Applied Scenario (1)
Q21. 120 guests. Rural barn, 500-metre gravel drive, outdoor ceremony on grass, no phone signal, 10:30 finish. 41 guests are over sixty-five. Four are attending alone. Two use walking frames. One is Deaf. Budget remaining: $2,000.
Produce: the pre-wedding communication (the actual words for the access part) · the four highest-value $0 interventions** · **what you spend the $2,000 on, itemised · and what you deliberately do not buy.